{"id":1333,"date":"2022-10-21T21:13:56","date_gmt":"2022-10-21T21:13:56","guid":{"rendered":"https:\/\/ayabank.us\/?page_id=1333"},"modified":"2025-05-09T19:04:05","modified_gmt":"2025-05-09T19:04:05","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/ayabank.us\/it\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1333\" class=\"elementor elementor-1333\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-24850035 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24850035\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55c7d01b\" data-id=\"55c7d01b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4be89b21 de_scroll_animation_no elementor-widget elementor-widget-post-date\" data-id=\"4be89b21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-date.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"press-elements-date\">Ottobre 21, 2022<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693ba5e de_scroll_animation_no elementor-widget elementor-widget-dt-post-title\" data-id=\"693ba5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"dt-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"dt-post-title\">Terms &#038; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3ada02 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3ada02\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ad98ac0 elementor-invisible\" data-id=\"2ad98ac0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-758f289 de_scroll_animation_no elementor-widget elementor-widget-heading\" data-id=\"758f289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SERVICE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cccb6d5 elementor-widget__width-initial de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"cccb6d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>SERVICE<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong><u>INTRODUCED CLIENT SCHEDULE<\/u><\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong><u>AYABANK INTRODUCED CLIENT TERMS OF BUSINESS<\/u><\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>BACKGROUND<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK is a provider of AYABANK Products (as described to you by Partner Platform), which includes the provision of an electronic money account for businesses and associated payment services. The electronic money account is provided by Third Party. These Introduced Client Terms of Business govern the AYABANK Products that AYABANK agrees to provide to the Introduced Client.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">These Introduced Client Terms of Business \u200e(including all the attached Schedules)\u200e, together with the AYABANK Account Terms and Conditions set out the terms on which the AYABANK Products are provided and constitute the Agreement between AYABANK, AYABANK LLC and the Introduced Client.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>THE PARTIES AGREE AS FOLLOWS:<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Interpretation<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">In these Introduced Client Terms of Business: <br \/>(a) a reference to a clause is a reference to a clause in these Introduced Client Terms of Business; <br \/>(b) headings are for reference only and shall not affect the interpretation of these Introduced Client Terms of Business; <br \/>(c) the singular shall include the plural and vice versa; <br \/>(d) a reference to a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person\u2019s personal representatives, successors and permitted assigns; <br \/>(e) a reference to a party shall include its personal representatives, successors and permitted assigns; <br \/>(f) reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>AYABANK Products<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK will make available to the Introduced Client such products that are provided to the Partner Platform and, as described by Partner Platform in the application process.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client agrees to the Partner Platform providing all such information to AYABANK who will check and verify the identity of the Introduced Client, its directors, beneficial owners and Authorised Users as required by law.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client acknowledges that a search of the electoral register may take place for anti-money laundering purposes on the individuals listed in clause 2 above.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client acknowledges that a \u201csoft footprint\u201d search may be placed on the electronic files of the individuals noted in clause 2 above by the Credit Reference Agencies and their personal details may be accessed by third parties for the specific purpose of anti-money laundering and countering the financing of terrorism (AML\/CFT), identity verification and fraud prevention.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Account and Cards (where applicable) are provided by AYABANK LLC to the Introduced Client in accordance with the AYABANK Account Terms and Conditions. AYABANK Products provided to the Introduced Client under this Agreement are for the sole use by the Introduced Client.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client can use the Account and Cards (where applicable) to make Transactions on the terms and conditions set out in the AYABANK Account Terms and Conditions. A record of all Transactions relating to the Account can viewed on the Website or accessed via the Partner Platform (as applicable).<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client shall promptly notify Customer Services as soon as it becomes aware login and security information enabling access to its AYABANK Products have been lost, stolen or compromised.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">From time to time AYABANK may carry out additional checks on the Introduced Client, including the identity of its directors, beneficial owners and the nature of its business in accordance with its Due Diligence Procedure and as required by law. AYABANK may contact the Introduced Client or the Partner Platform (as applicable) for such purposes.\u00a0 The Introduced Client agrees to provide such information as necessary.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client shall comply with all legislation and regulation as it applies to the Introduced Client. Any failure to comply with relevant legislation or regulation shall be considered a material breach of the Agreement and may result in AYABANK discontinuing the provision of the AYABANK Products as set out in clause 4.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client shall implement as appropriate AYABANK\u2019s reasonable security recommendations it notifies to the Introduced Client from time to time.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Authorised Users<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">Access to the AYABANK Products is restricted to individuals that have been designated by the Introduced Client as Authorised Users.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client must notify AYABANK of all individuals it wishes to be an Authorised User.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">Each Authorised User is permitted to access and use the AYABANK Products in accordance with these Introduced Client Terms of Business.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client will be responsible for training its Authorised Users in the appropriate use of AYABANK Products.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client shall ensure its Authorised Users;<\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">take all reasonable care to ensure AYABANK Product access credentials, including login details to the Website, where applicable, are kept confidential to each Authorised User; and<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">do not share any information that would enable another party to access the Introduced Client\u2019s Account.<\/span><\/li><\/ul><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client acknowledges and agrees that each Authorised User is authorised by the Introduced Client to act on its behalf. AYABANK shall deem any instruction given by an Authorised User is an instruction given by the Introduced Client.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client will be responsible for timely notification to AYABANK of any revocation of Authorised User access and will be liable for Transactions made, Fees incurred and use of AYABANK Products by an Authorised User until AYABANK has had one full Business Day to act on any received notice. This clause shall not apply to Introduced Clients accessing AYABANK Products via the Partner Platform.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">Where the Introduced Client accesses AYABANK Products through a Partner Platform, such Partner Platform will be considered the Authorised User. In this instance if additional Authorised Users are required, they must be requested by the Partner Platform. The use of a Partner Platform to access the AYABANK Products by the Introduced Client are set out in further detail below.<\/span><\/li><\/ul><\/li><\/ol><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Accessing AYABANK Products through a Partner Platform<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">In the event the Introduced Client utilizes a Partner Platform to access AYABANK Products, the Introduced Client agrees and authorises the Partner Platform to instruct AYABANK to access and use the AYABANK Products on behalf of the Introduced Client, which shall include but not be limited to making Transactions, viewing and retrieving Transaction data, initiating refunds and closing the Account.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client acknowledges and agrees that AYABANK shall have no liability whatsoever with respect to the performance, availability or quality of any Partner Platform.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client acknowledges and agrees to the following:<\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">it must satisfy itself that its Platform Partner Agreement grants the Partner Platform all permission necessary to operate the Account on the Introduced Client\u2019s behalf;<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">the Platform Partner will be granted full access to operate the Introduced Client\u2019s Account as an Authorised User of the Introduced Client;<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">it is responsible for monitoring Partner Platform activities on its Account. Any queries relating to such activities will be raised with the Partner Platform directly and settled between Partner Platform and the Introduced Client;<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">the Introduced Client has no recourse against AYABANK for any act or omission of the Partner Platform with respect to its Account;<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">the Introduced Client understands it can only access its Account to make Transactions, review Transactions made or otherwise use AYABANK Products through the service provided by the Partner Platform; and<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">it will only use the Account for the purpose set out in the Partner Platform Agreement.<\/span><\/li><\/ul><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">On receipt of notification by AYABANK from the Partner Platform that it wishes to terminate this Agreement, this Agreement shall terminate. Any funds in the Introduced Client\u2019s Account will be returned in accordance with the terms of the AYABANK Account Terms and Conditions.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">If the Introduced Client has any complaint or concern relating to the Account or other AYABANK Products, such complaint or concern shall be raised directly to the Partner Platform, who shall deal with it in accordance with AYABANK\u2019s Complaints Policy, a copy of which is available on request from the Partner Platform and on the Website.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Customer Services<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client can contact Customer Services if it has any queries about the AYABANK Products. Information may be requested from the Introduced Client, including but not limited to, its Authorised Users, Cardholders or Transaction information so that it can verify the identity of an Authorised User, the Cardholder and\/or the AYABANK Products provided to such Introduced Client.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">Any information shared by the Introduced Client will be kept strictly confidential. Where such information is provided in connection to a service provided by a third party, for example, the Account, then the Introduced Client\u2019s information will only be used in accordance with instructions of such third party and only for the purpose of providing Customer Services to the Introduced Client on behalf of such third party.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">As part of AYABANK\u2019s commitment to providing a quality customer service, its managers periodically monitor telephone communications between its employees and Introduced Clients to ensure that AYABANK\u2019s high quality service standards are maintained. The Introduced Client consents to such monitoring and recording of telephone communications and agrees to make its Authorised Users aware of such practice.<\/span><\/li><\/ul><\/li><\/ol><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Term and Termination<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">This Agreement shall commence on the date the Introduced Client receives confirmation from AYABANK or the Partner Platform (where applicable) of its successful application for AYABANK Products and shall continue until terminated by the Introduced Client, Partner Platform (if acting on behalf of the Introduced Client) or AYABANK.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client or the Partner Platform (where applicable) may terminate this Agreement immediately by notifying Customer Services in writing by post or email.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK may terminate this Agreement and close the Introduced Client\u2019s Account(s) by providing the Introduced Client with at least two months\u2019 notice.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK may suspend or terminate this Agreement immediately if, for any reason, the Introduced Client (i) is unable to satisfy the Due Diligence Procedures, (ii) for breach of this Agreement, (iii) has provided false, incomplete or misleading information, (iv) has engaged in fraudulent, money laundering, terrorism financing or other illegal activity or we have reasonable suspicions in respect of same or (v) we are required to do so under any applicable law or regulation or at the direction of any regulatory, law enforcement or other competent authority. AYABANK shall notify you as soon as possible, unless prohibited by law, of such suspension or termination of the Agreement.\u00a0<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">This Agreement will automatically terminate when all Accounts of the Introduced Client are closed (for any reason).<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK may terminate or suspend this Agreement in whole or in part immediately by giving written \u200enotice to the Introduced Client if AYABANK ceases to provide Cards pursuant to the provisions of Schedule 1.\u200e<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">On termination of this Agreement for any reason, any balance remaining in the Introduced Client\u2019s Account(s) shall be returned to the Introduced Client in accordance with the AYABANK Account Terms and Conditions. The Introduced Client shall pay immediately all outstanding Fees due (where applicable) under this Agreement and in the event of a negative balance in an Account, shall reimburse AYABANK LLC such amount equal to the negative balance.<\/span><\/li><\/ul><\/li><\/ol><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Intellectual Property<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client acknowledges all Intellectual Property Rights in the AYABANK Products are owned by or provided under licence to AYABANK. AYABANK grants the Introduced Client a non-exclusive, royalty-free licence for the duration of this Agreement to access and use the AYABANK Products only for the purpose contemplated by this Agreement.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">Nothing in this Agreement shall operate to create or transfer any Intellectual Property Right to the Introduced Client.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Force Majeure<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK and\/or AYABANK LLC will not be liable for the non-performance or failure to provide any part of the AYABANK Products occurring as a result of any events that are beyond the reasonable control of AYABANK, for example, but not limited to, fire, telecommunications or internet failure, utility failure, power failure, equipment failure, employment strife, riot, war, terrorist attack, non-performance of\u00a0 third party suppliers, acts of God such as storm or lightening damage, or other causes over which AYABANK and\/or AYABANK LLC has no reasonable control.<\/span><\/li><\/ul><\/li><\/ol><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Assignment Transfer and Subcontracting<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">The AYABANK Products provided to the Introduced Client are personal to the Introduced Client. The Introduced Client may not novate, assign or otherwise transfer this Agreement, any interest or right under this Agreement (in whole or in part) without the prior written consent of AYABANK.\u00a0<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client agrees AYABANK may, in its sole discretion, assign, or transfer some or all of its rights and obligations or delegate any duty of performance set out in the documents forming this Agreement. AYABANK may subcontract any of its obligations under this Agreement.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">In the event of any transfer of this Agreement by AYABANK to another service provider; if the Introduced Client does not want to transfer to the new provider, the Introduced Client must notify AYABANK of its objection in writing to Customer Services. On receipt of such notification, AYABANK it will terminate this Agreement.\u00a0 Any balance remaining in the Introduced Client\u2019s Account(s) will be returned to the Introduced Client in accordance with the redemption procedure set out in the AYABANK Account Terms and Conditions.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">It is acknowledged by the Introduced Client that AYABANK enters into this Agreement on its own behalf and as agent for and on behalf of AYABANK LLC with respect only to clauses 10 and 14 of these Introduced Client Terms of Business.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Liability<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">Nothing in this Agreement will operate to limit either party or its agent\u2019s liability with respect to fraud or for death or personal injury resulting from negligence, in either case whether committed by that party or its employees, agents or subcontractors.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK and AYABANK LLC makes no warranty that access to and use of the AYABANK Products will be uninterrupted or error free.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client acknowledges and agrees that AYABANK and\/or AYABANK LLC are not liable to the Introduced Client for any loss, liability or damages the Introduced Client suffers which result from, are related to, or in any way are connected with any fraud control, restriction measures or other measures implemented from time to time including as require, unless such loss, liability or damage is a direct result of AYABANK and\/or AYABANK LLC\u2019s fraud, gross negligence or willful misconduct in procuring the implementation of fraud control or purchase restriction measures that AYABANK has expressly agreed in writing to procure for the Introduced Client.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK and AYABANK LLC shall not be liable to the Introduced Client for any loss or damage the Introduced Client may suffer as a result of any act or omission of an Authorised User or Cardholder or an Authorised User\u2019s or Cardholder\u2019s use of or inability to use of the AYABANK Products.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client agrees to indemnify AYABANK and AYABANK LLC against any and all actions, claims, costs, damages, demands, expenses, liabilities, losses and proceedings AYABANK and\/or AYABANK LLC directly or indirectly incurs or which are brought against AYABANK if the Introduced Client, or an Authorised User, or a Cardholder has acted fraudulently, been negligent or has misused a AYABANK Product or any of the services provided under this Agreement.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK and\/or AYABANK LLC shall not be responsible in any way for any interest or claims of any third parties in respect of the AYABANK Products, except as required by law or regulation.<\/span><\/li><\/ul><\/li><\/ol><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Reports<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK may make available certain management or other reporting or business administration functionality via the Website.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK may from time to time amend, modify, replace or withdraw in whole or in part such reporting it provides without further notice.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Data Privacy<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK will collect and retain personal information about the Introduced Client and each Authorised User and Cardholder to enable AYABANK to deliver the AYABANK Products, the services linked to it and deal with any enquiries that the Introduced Client may have about it. AYABANK is the data controller of the personal information gathered by AYABANK for such purpose. If AYABANK uses a third party to provide a part of the AYABANK Product then that provider will be the owner and controller of the personal information they require to collect in order to operate the relevant service. The use of personal information by third-party service providers will be set out in their service terms and conditions of use. AYABANK will, at such third-party provider\u2019s direction, process personal data on its behalf, for example, to enable AYABANK to provide Customer Services to the Introduced Client.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK processes personal information in accordance with relevant laws on the protection of personal data.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">If AYABANK transfers the Introduced Client\u2019s information to a third party in a country outside of the European Economic Area AYABANK will ensure that the third party agrees to apply the same levels of protection that AYABANK is legally obliged to have in place when AYABANK processes personal data.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">Further information about how AYABANK uses personal information can be found in AYABANK\u2019s Privacy Policy; please contact Customer Services for a copy of this.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Changes to the Agreement<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK may amend or modify this Agreement by giving no less than two (2) months\u2019 notice to the Introduced Client unless AYABANK is required to make such a change sooner by law. All proposed changes will be posted on the Website and communicated to the Introduced Client by such other means that AYABANK agreed with the Introduced Client, for example by email. If the Introduced Client is accessing AYABANK Products via a Partner Platform, all notifications will be communicated via such Partner Platform.\u00a0<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client has no obligation to accept such amendments proposed by AYABANK.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client will be taken to have accepted any change to this Agreement that AYABANK notifies to the Introduced Client unless the Introduced Client tells AYABANK otherwise before the relevant change takes effect. In such circumstance, AYABANK will treat notice of objection by the Introduced Client as notification that the Introduced Client wishes to terminate this Agreement and the use of all AYABANK Products immediately. All Accounts of the Introduced Client will be closed and any balance remaining in the Introduced Client\u2019s Account will be returned to the Introduced Client in accordance with the redemption procedure set out in the AYABANK Account Terms and Conditions.\u00a0\u00a0 In this circumstance the Introduced Client will not be charged a fee for the Account closure and return of any balance.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>General<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">In these Introduced Client Terms of Business, headings are for convenience only and shall not affect the interpretation of these Introduced Client Terms of Business.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">Any delay or failure by AYABANK to exercise any right or remedy under this Agreement shall not be interpreted as a waiver of that right or remedy or stop AYABANK from exercising its rights at any subsequent time.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">In the event that any part of this Agreement is held not to be enforceable, this shall not affect the remainder of the Agreement which shall remain in full force and effect.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client shall remain responsible for complying with this Agreement until its Account(s) are closed (for whatever reason) and all sums due under this Agreement have been paid in full.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">This Agreement is written and available only in English and all correspondence with the Introduced Client shall be in English.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">This Agreement is governed by the laws of England and the Introduced Client agrees to the non-exclusive jurisdiction of the English courts.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Schedule 1: Card Obligations<\/strong><\/span><\/p><p><strong>\u00a0<\/strong><\/p><p>\u00a0<\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Introduction<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">The terms of Schedule 1 shall apply where Virtual Cards and\/or Physical Cards are included within the AYABANK Products.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u200e<\/strong><strong>Transactions Disputes and Chargebacks<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">For the purposes of these Introduced Client Terms of Business, a \u201c<strong>Chargeback<\/strong>\u201d means a refund of a Card Transaction after the Introduced Client (or AYABANK LLC on its behalf) successfully disputes the Card Transaction as permitted by the Card Scheme rules.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client shall provide AYABANK all relevant information in relation to Virtual Card Transaction as may be required by AYABANK to resolve the dispute in accordance with applicable law and, where applicable, to raise a Chargeback in accordance with Card Scheme rules.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client agrees that Card Scheme\u2019s decision on the validity of the Chargeback is final and binding and that in the event a Chargeback is not successful or is subsequently reversed the Introduced Client will be liable for the amount of the disputed Card Transaction.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK shall at its discretion not refund a Chargeback to the Introduced Client until the relevant challenge periods have passed under the relevant Card Scheme rules unless it is required to do under relevant law or regulation.<\/span><\/li><\/ul><\/li><\/ol><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Cardholders<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">Where corporate Cards are made available to the Introduced Client as part of AYABANK Products, Introduced Client will be able to designate individuals as Cardholders permitted to use certain Cards.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client must notify AYABANK of all individuals it wishes to be Cardholders and shall not permit any other person to use the Cards.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client shall be responsible for ensuring that each Cardholder is informed of the AYABANK Account Terms and Conditions as they apply to the Cards and the Introduced Client shall ensure that the Cardholder complies with them.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">In addition to clause 3.3 above, Introduced Client shall be responsible for ensuring that each Cardholder reads and accepts the AYABANK Corporate Cardholder Terms and Conditions, which shall be made available to the Cardholder by the Introduced Client. Introduced Client shall keep a record of each Cardholder\u2019s confirmation given in accordance with this clause and shall promptly make such records available to AYABANK on request.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client shall ensure its Cardholders take all reasonable care to keep any security credentials relating to the use of Cards, such as PIN or any access or similar codes, where applicable, confidential and in accordance with the AYABANK Account Terms and Conditions and Corporate Cardholder Terms and Conditions.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client acknowledges and agrees that each Cardholder is authorised by the Introduced Client to act on its behalf. AYABANK shall deem any instruction given by a Cardholder with respect to Card Transactions as an instruction given by the Introduced Client and the Introduced Client shall be responsible for all actions and the use of Physical Cards by any Cardholder.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">In the event of any changes to this Agreement, AYABANK Account Terms and Conditions and\/or the AYABANK Corporate Cardholder Terms and Conditions, or if the Introduced Client\u2019s Account and\/or Card is suspended, cancelled or terminated, it is the Introduced Client\u2019s responsibility to communicate any such changes and\/or any information regarding the suspension, cancellation or termination to each Cardholder.<\/span><\/li><\/ul><\/li><\/ol><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Withdrawal of Cards; Change of Card Scheme<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK reserves the right to:<\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">cease providing Cards as part of AYABANK Products for any reason;<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">provide Cards issued under a different Card Scheme.<\/span><\/li><\/ul><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Schedule 2 \u2013 PIS Terms and Conditions<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>INTRODUCTION<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>1.1\u00a0<\/strong>The terms of Schedule 2 shall apply where the PIS is included within the AYABANK Products provided to you.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>1.2<\/strong>\u00a0These PIS Terms and Conditions, alongside the AYABANK Account Terms and Conditions form the agreement between AYABANK LLC and you and sets out the terms that apply to your use of PIS as defined below.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>1.3\u00a0<\/strong>We are authorized from DEPARTMENT OF COMMERCE, COMMUNITY, AND ECONOMIC DEVELOPMENT, State of Alaska under License No. 2136134. You can look us up on the\u00a0<a href=\"https:\/\/www.commerce.alaska.gov\/cbp\/businesslicense\/search\/License\">Alaska Business License<\/a>\u00a0using our License reference number..<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>1.4<\/strong>\u00a0Unless expressly stated in this Schedule 2, the definitions contained in this Agreement shall apply to this Schedule 2.<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>DEFINITIONS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Account Servicing Payment Service Provider\u00a0<\/strong>or<strong>\u00a0ASPSP<\/strong>\u00a0\u2013 the third-party payment service provider, such as a bank, with whom you or the End User holds an online payment account (Source Account) which we will access when you use PIS;<\/span><\/p><p><span style=\"font-family: helvetica;\"><span style=\"font-size: 16px;\"><br \/><\/span><\/span><span style=\"font-family: helvetica; font-size: 16px;\"><strong>End User<\/strong>\u00a0\u2013 means your customer who wishes to purchase your goods and\/or services using PIS, and who holds a Source Account;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">Information \u2013 in relation to PIS, means any information related to you, and any personal information related to the End User;\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Payment Initiation\u00a0<\/strong>\u2013 means either (i) a payment order initiated at your request from your Source Account to your AYABANK Account; or (ii) a payment order initiated at the request of an End User from their Source Account to your Account;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Payment Initiation Service<\/strong>\u00a0or\u00a0<strong>PIS\u00a0<\/strong>\u2013 means a service to initiate a payment from a Source Account, as more particularly described in clause 3.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Source Account<\/strong>\u00a0\u2013 a payment account accessible online which you or an End User holds with an ASPSP;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Standing Order<\/strong>\u00a0\u2013 a regular, recurring Payment Initiation as instructed by an End User.\u00a0<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>OUR SERVICES<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.1\u00a0<\/strong>You can only use PIS if you have an Account. You can continue to use PIS as long as you continue to hold an Account.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.2\u00a0<\/strong>You will be able to use our API to:<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.2.1<\/strong>\u00a0add funds to your AYABANK Account from a Source Account;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.2.2<\/strong>\u00a0allow an End User to initiate a payment from a Source Account to your Account; and<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.2.3<\/strong>\u00a0allow an End User to set up a Standing Order from their Source Account to your Account.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.3\u00a0<\/strong>When using PIS to add funds to your AYABANK Account, we will provide you with a redirection URL which will redirect you to your ASPSP, where you can log in using you ASPSP credentials and consent to the Payment Initiation from your Source Account.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.4<\/strong>\u00a0For End Users, we will provide you with a redirection URL to provide to the End User to redirect them to their ASPSP, where they can log in using their ASPSP credentials and consent to the Payment Initiation from their Source Account.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.5\u00a0<\/strong>We are not responsible for the services or provided by the ASPSP. The services provided in relation to the Source Account are subject to a separate agreement between you and your ASPSP, or the End User and their ASPSP.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>END USERS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.1\u00a0<\/strong>You will only allow End Users to request Payment Initiations and Standing Orders in accordance with these PIS Terms and Conditions and the End User Terms and Conditions (contained at Annex 1 to this Schedule 2).<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.2<\/strong>\u00a0You will ensure that End Users have read and accepted the End User Terms and Conditions prior to the End User using PIS.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.3<\/strong>\u00a0You will keep a record of each End User\u2019s confirmation given in accordance with clause 4.2 above and shall promptly make such records available to AYABANK on request.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.4<\/strong>\u00a0You acknowledge that an End User may revoke their consent to process Payment Initiations or Standing Orders at any time, and AYABANK shall not be liable to you for failing to provide the Information requested by you.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.5\u00a0<\/strong>We will not be able to revoke a transfer from a Source Account once it has been confirmed by an End User.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.6<\/strong>\u00a0Once an End User requests us to initiate a payment from a Source Account, AYABANK will make the following information available to you and you must provide it immediately to the End User:<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.6.1<\/strong>\u00a0a confirmation that the payment has been successfully initiated with the End User\u2019s ASPSP;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.6.2<\/strong>\u00a0a reference to identify the payment transaction and any information transferred with the payment order; and<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.6.3<\/strong>\u00a0the amount of payment.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.7<\/strong>\u00a0Where applicable, you will comply with AYABANK\u2019s PIS Customer Requirement Guidelines as provided to you by Partner Platform and as may be amended from time to time.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>ACCOUNT TOP UP<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.1<\/strong>\u00a0You may use PIS to make a payment initiation for the purpose of adding funds to your AYABANK Account.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.2<\/strong>\u00a0When you request us to initiate a payment from your Source Account, AYABANK will make the following information available to you:<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.2.1<\/strong> a confirmation that the payment has been successfully initiated with your ASPSP;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.2.2<\/strong>\u00a0a reference to identify the payment transaction and any information transferred with the payment order; and<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.2.3<\/strong> the amount of payment.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>SECURITY<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>6.1\u00a0<\/strong>You must not allow another person to use security information necessary to use PIS;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>6.2<\/strong>\u00a0We can restrict or suspend your ability to use PIS, including refusing to initiate the payment from a Source Account, if we are concerned about the security of your access to the Online Portal or the API, using PIS is causing or could cause a breach of these Terms and Conditions or if we have reasonable grounds for suspecting that you or a third party has committed or is about to commit a crime or other abuse in connection with your use of our API or Online Portal.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>6.3<\/strong>\u00a0If we restrict or suspend your use of PIS or refuse to initiate the payment from a Source Account, we will, without undue delay and provided we are legally permitted to do so, notify you.\u00a0 If possible, we will provide the reasons for this and where it is possible will provide reasons for the restriction or suspension and where those reasons relate to factual matters, the procedure of rectifying any factual errors that led to the restriction or suspension. Where we need to contact you, we will use the contact details associated with your Account, such as email, or telephone. You should inform us without delay if your contact details change.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>DISPUTES AND INCORRECT TRANSACTIONS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.1<\/strong>\u00a0If you or the End User have a reason to believe that a payment from a Source Account initiated by us was unauthorised or was made incorrectly, , the owner of the Source Account (i.e. you or the End User, as the context allows) should contact their ASPSP to resolve their query and we will cooperate with the ASPSP\u2019s investigation in to such payment.\u00a0 Where we believe that the incorrect payment was due to our error in respect of the part of the Payment Initiation, we were responsible for, we will refund the incorrectly initiated payment back to the original Source Account.\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.2.\u00a0<\/strong>You will be liable for all payments initiated through our API or Online Portal if you have acted fraudulently or with gross negligence (for example failed to keep your security information such as but not limited to the Online Portal log in details and API security details or Source Account credentials safe).<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>YOUR LIABILITY<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.1<\/strong>\u00a0You are responsible for understanding and complying with these PIS Terms and Conditions.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.2<\/strong>\u00a0You agree to indemnify and hold harmless, us, AYABANK and our distributors, partners, agents, sponsors, and service providers and their group companies from and against the costs of any legal action (including any loss arising from action taken by a Regulator) taken to enforce these PIS Terms and Conditions and\/or any breach of these PIS Terms and Conditions by you, including in respect of any non-compliance with clauses 4.2 and 4.3 of these PIS Terms and Conditions.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>OUR LIABILITY<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.1<\/strong>\u00a0In addition to our liability set out in the AYABANK Account Terms and Conditions (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise), where a Payment Initiation is incorrectly made from a Source Account due to our default, our liability shall be limited as appropriate (i) to refund to you an equivalent amount to which was incorrectly deducted from your Source Account; or (ii) \u00a0to refund to the End User of an equivalent amount to that which was incorrectly deducted from their Source Account.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>TERMINATION<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.1<\/strong>\u00a0These PIS Terms and Conditions will apply each time you use PIS in relation to your Account.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.2<\/strong>\u00a0We can terminate your access to PIS at any time if we give you two months\u2019 notice.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.3.<\/strong>\u00a0We can terminate your access to PIS at any time with immediate effect (and until your default has been remedied or these Terms and Conditions terminated) without any prior notice to you if:<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.3.1<\/strong>\u00a0we discover any of the Information that we hold for you is incorrect; or<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.3.2<\/strong>\u00a0if we have reason to believe that you or a third party has committed or is about to commit a crime or other abuse (including fraud) in connection with your use of PIS; or<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.3.3<\/strong>\u00a0you have breached these Terms and Conditions.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>ANNEX 1 TO SCHEDULE 2 \u2013<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>End User PIS Terms and Conditions<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Important information you need to know<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">These End User PIS Terms and Conditions (\u201c<strong>Terms and Conditions<\/strong>\u201d) form the agreement between AYABANK LLC and you and sets out the terms that apply to your use of PIS as defined below.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">Please read these Terms and Conditions carefully before you agree to use PIS provided by us.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">By using PIS, you accept the terms of these Terms and Conditions. If there is anything you do not understand, please contact Customer Services using the contact details set out below. You can also request a copy of these Terms and Conditions at any time by contacting Customer Services.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>DEFINITIONS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Account Servicing Payment Service Provider\u00a0<\/strong>or<strong>\u00a0ASPSP<\/strong>\u00a0\u2013 the third-party payment service provider, such as a bank, with whom you hold an online payment account (Source Account) which we will access when you use our Service.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Customer Services<\/strong>\u00a0\u2013 the contact center for dealing with queries about our Services, who can be contacted at\u00a0<a href=\"mailto:support@ayabank.us\">support@ayabank.us<\/a>\u00a0or 888-909-8909.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Data Protection Laws<\/strong>\u00a0\u2013 the following, to the extent they are applicable to a party: the General Data Protection Regulation (EU) 2016\/679, the Electronic Communications Data Protection Directive 2002\/58\/EC, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and all applicable laws and regulations relating to processing of personal data and privacy (as amended or replaced from time to time), including where applicable the guidance and codes of practice issued by the Information Commissioner (in the United Kingdom) or other applicable supervisory authority.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Information\u00a0<\/strong>\u2013 means any personal information related to you<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Merchant \u2013\u00a0<\/strong>the entity legally responsible for the AYABANK Account, from whom you are purchasing goods or services.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><b>AYAINVEST LTD<\/b>, a company registered in England and Wales with number 11516853 and whose registered office is at Scale Space, 58 Wood Lane, London, W12 7RZ.\u00a0 AYAINVEST LTD (FRN: 900699) is a registered agent of AYABANK LLC.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>AYABANK Account<\/strong>\u00a0\u2013 the electronic account provided by us to the Merchant.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Payment Initiation Service<\/strong>\u00a0or\u00a0<strong>PIS\u00a0<\/strong>\u2013 means a service to initiate a payment at your request from a Source Account held by you, as more particularly described in clause 3.1.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Source Account<\/strong>\u00a0\u2013 a payment account accessible online which you hold with an ASPSP;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Standing Order<\/strong>\u00a0\u2013 a regular, recurring Payment Initiation as instructed by you.\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>you, your<\/strong>\u00a0\u2013 the payee who wishes to use PIS to send funds to a Merchant\u2019s AYABANK Account.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>SCOPE OF THESE TERMS AND CONDITIONS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>2.1\u00a0<\/strong>These Terms and Conditions apply to your use of PIS. We are authorised by the Financial Conduct Authority (FRN 900573) for the issuance of electronic money and providing payment services, including payment initiation services. Your rights and obligations relating to the use of PIS are subject to these Terms and Conditions between you and us.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>2.2\u00a0<\/strong>These Terms and Conditions are written and available only in English and we undertake to communicate with you in English regarding any aspect of your use of PIS.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>OUR SERVICES<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.1\u00a0<\/strong>You will be able to initiate a payment from your Source Account to the Merchant\u2019s AYABANK Account, or set up a Standing Order. You will need to select the linked Source Account and the amount when you ask us to initiate the payment.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.2<\/strong>\u00a0We may use internet providers, web browsers and other third parties to access your Source Account held with the ASPSP, so that we can transmit the information relating to your Source Account or initiate the payment.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.3\u00a0<\/strong>The services provided to you in relation to your Source Account are subject to a separate agreement between you and the ASPSP. We are not responsible for the services or provided to you by the ASPSP.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>USING THE SERVICES<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.1\u00a0<\/strong>Each time you use our PIS, you are giving us your explicit consent to initiate the payment from your Source Account to the AYABANK Account for the amount you select at the time of your request.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.2<\/strong>\u00a0You will need to provide the same identifying information that you use when logging into to access your Source Account online with your ASPSP, such as your user\u2019s name, password and\/or other security information (such as answers to challenge questions or one-time-passcodes) (\u201c<strong>Security Credentials<\/strong>\u201d). You will need to provide your Security Credentials to:<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.2.1<\/strong>\u00a0link the Source Account; and<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.2.2\u00a0<\/strong>authorise a payment from your Source Account you have asked us to initiate.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.3\u00a0<\/strong>We will not be able to revoke a transfer from your Source Account once you have confirmed it.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.4<\/strong>\u00a0Once you request us to initiate a payment from your Source Account, the Merchant will provide:<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.4.1 a<\/strong> confirmation that the payment has been successfully initiated with your ASPSP;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.4.2<\/strong>\u00a0a reference to identify the payment transaction and any information transferred with the payment order; and<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.4.3 the<\/strong> amount of payment.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>STANDING ORDERS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.1\u00a0<\/strong>You will be able to set up a Standing Order to make regular, recurring Payment Initiations to the Merchant\u2019s AYABANK Account. When setting up a Standing Order, you are giving us explicit consent to initiate a regular, recurring Payment Initiations from your Source Account to the AYABANK Account for the amount you select at the time of your request.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.2<\/strong>\u00a0You must provide the following information to allow us to set up the Standing Order: the date of the first Payment Initiation, the amount of the Standing Order, and if the Standing Order is not open-ended, the date of the final Payment Initiation.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.3<\/strong>\u00a0If you wish to amend or cancel a Standing Order, you must contact your ASPSP. AYABANK is not able to amend or cancel Standing Orders and accepts no liability for Standing Orders which have been incorrectly amended or cancelled.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>FEES<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\">We will not charge you any fees for using PIS.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>SECURITY<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.1<\/strong>\u00a0You must not:<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.1.1<\/strong> allow another person to use security information necessary to use PIS;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.1.2<\/strong> write down password(s) or any security information unless this is done in a way that would make it impossible for anyone else to recognise any of that information; or<\/span><\/p><p><span style=\"font-family: helvetica;\"><span style=\"font-size: 16px;\"><br \/><\/span><\/span><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.1.3<\/strong> disclose passwords or any security information, or otherwise make them available to any other person, whether verbally or by entering them in a way that allows them to be observed by others.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.2<\/strong>\u00a0We can restrict or suspend your ability to use PIS, including refusing to initiate the payment from your Source Account, if we are concerned that using PIS is causing or could cause a breach of these Terms and Conditions or if we have reasonable grounds for suspecting that you or a third party has committed or is about to commit a crime or other abuse in connection with your use of our PIS.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.3<\/strong>\u00a0If we refuse to initiate the payment from your Source Account, we will, without undue delay and provided we are legally permitted to do so, notify you, via the Merchant.\u00a0 If possible, we will provide the reasons for this and where it is possible will provide reasons for the restriction or suspension and where those reasons relate to factual matters, the procedure of rectifying any factual errors that led to the restriction or suspension.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>DISPUTES AND INCORRECT TRANSACTIONS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.1<\/strong>\u00a0If you have a reason to believe that a payment from your Source Account initiated using our PIS was unauthorised or was made incorrectly, you can contact your ASPSP to resolve your query and we will cooperate with the ASPSP\u2019s investigation in to such payment.\u00a0 Where we believe that the incorrect payment was due to our error in respect of the part of the initiated payment, we were responsible for, we will refund the incorrectly initiated payment back to the original Source Account.\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.2.\u00a0<\/strong>You will be liable for all payments initiated through our PIS if you have acted fraudulently or with gross negligence (for example failed to keep your security information or Source Account Security Credentials safe).<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.3\u00a0<\/strong>In circumstances where payment is initiated from your Source Account by us is disputed by you or your ASPSP, if we require your support to enable us to establish the cause of the incorrectly initiated payment, you agree to provide us with all assistance that we reasonably require.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>YOUR LIABILITY<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.1<\/strong>\u00a0You are responsible for understanding and complying with these Terms and Conditions.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.2<\/strong>\u00a0It is your responsibility to keep the Merchant updated of changes to your Information, including e-mail address and mobile numbers. Failure to do so may result in us being unable to contact you regarding our PIS or to let you know about changes to these Terms and Conditions.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.3<\/strong>\u00a0You agree to indemnify and hold harmless, us, AYABANK and our distributors, partners, agents, sponsors, and service providers and their group companies from and against the costs of any legal action taken to enforce these Terms and Conditions and\/or any breach of these Terms and Conditions by you.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>OUR LIABILITY<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.1<\/strong>\u00a0Our liability in connection with this these Terms and Conditions (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) shall be subject to the following exclusions and limitations:<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.1.1<\/strong>\u00a0we shall not be liable for any default resulting directly or indirectly from any cause beyond our control;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.1.2<\/strong>\u00a0we shall not be liable for any loss of profits, loss of business, or any indirect, consequential, special or punitive losses;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.1.3<\/strong>\u00a0where payment is incorrectly initiated from your Source Account due to our default, our liability shall be limited to refund to you of an equivalent amount to that which was incorrectly deducted from your Source Account.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.2<\/strong>\u00a0Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.3<\/strong>\u00a0To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.4<\/strong>\u00a0The above exclusions and limitations set out in this paragraph shall apply to any liability of our affiliates and other suppliers, contractors, agents or distributors and any of their respective affiliates (if any), to you, which may arise in connection with these Terms and Conditions.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>VARIATION<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>11.1<\/strong>\u00a0Each time you use our PIS you will be bound by the Terms of Service in force at that time.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>11.2<\/strong>\u00a0From time to time, we may update these Terms and Conditions. If we do this then we will provide an updated copy to Merchants and you will be bound by those new terms the next time you use our PIS. If you do not agree to those changes, you should not use our PIS.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>11.3<\/strong>\u00a0If any part of these Terms and Conditions are inconsistent with any legal requirements then we will not rely on that part but treat it as if it did actually reflect the relevant legal requirement. If we need to make operational changes before, we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably practical.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>TERMINATION OR SUSPENSION<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.1<\/strong>\u00a0We may at any time terminate or withhold your access to all or any part of our PIS at any time, effective immediately:<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.1.1<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 if you have breached any provision of these Terms and Conditions (or have acted in a manner which clearly shows that you do not intend to, or are unable to comply with the provisions of these Terms and Conditions); or<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.1.2<\/strong>\u00a0if we, in our sole discretion, believe we are required to do so by law (for example, where the provision of the PIS to you is, or becomes, unlawful).<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>YOUR INFORMATION<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>13.1<\/strong>\u00a0You may provide us with your Information from time to time in connection with your use of PIS. Some Information, especially the Account Information, will be necessary for us to provide you with the PIS under these Terms and Conditions.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>13.2<\/strong>\u00a0We and our affiliates are committed to maintaining your Information in accordance with the requirements of the Data Protection Laws. You acknowledge and agree that any Information provided by you or a third party on your behalf to us shall be used, kept and may be disclosed to third parties in accordance with our Privacy Policy which is available on our website. We will take all reasonable steps to ensure that your Information is kept secure against unauthorised access, loss, disclosure or destruction. Except as required by law, or in accordance with these Terms and Conditions, your Information will not be passed to anyone without your permission.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>13.3<\/strong>\u00a0You explicitly consent to us accessing, processing and retaining any Information you provide to us for the purposes of providing payment services to you. This does not affect any rights and obligations you or we have under Data Protection Laws. You agree that we can use your Information in connection with the PIS, to enable us to review, develop and improve our products and services. This may involve providing your Information to our partners, affiliates, agents, distributors and suppliers to process transactions and for their statistical research and analytical purposes. We may also disclose your Information as required by law, regulation or any competent authority or agency to investigate possible fraudulent, unlawful or unauthorised activity. You may withdraw your consent at any time.\u00a0 If you do this, we will stop providing our PIS to you and stop using your Information to provide payment services to you.\u00a0 We may continue to process your Information for other purposes, for example where we are required by law to do so.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>13.4<\/strong>\u00a0If we discover that the Information, we hold about you is incorrect, we may have to suspend or cancel your access to the PIS until we can establish the correct Information, in order to protect us both.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>COMPLAINTS PROCEDURE<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>14.1<\/strong>\u00a0Complaints regarding any element of the PIS provided by us can be sent to Customer Services.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>14.2<\/strong>\u00a0All complaints will be subject to our complaint\u2019s procedure. We will provide you with a copy of our complaint\u2019s procedure upon request and, if we receive a complaint from you, a copy of our complaint\u2019s procedure will automatically be posted or emailed to you.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>14.3\u00a0<\/strong>In most cases we will provide a full response by email to your complaint within fifteen business days after the date we receive your complaint.\u00a0 In exceptional circumstances where we are unable to respond in full to your complaint, we will inform you of this giving our reasons for the delay and the timeframe within which you will receive a full reply, which in any event shall be within thirty-five days of the date we received your complaint.\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>14.4<\/strong>\u00a0If we fail to resolve your complaint to your satisfaction you may refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0800 023 4567). Details of the service offered by the Financial Ombudsman Service are available at www.financial-ombudsman.org.uk.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>GENERAL<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.1<\/strong>\u00a0Any delay or failure to exercise any right or remedy under these Terms and Conditions by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.2<\/strong>\u00a0If any provision of these Terms and Conditions is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.3<\/strong>\u00a0You may not assign or transfer any of your rights and\/or benefits under these Terms and Conditions and you shall be the sole party to the contract between us. We may assign our rights and benefits at any time without prior written notice to you. We may subcontract any of our obligations under these Terms and Conditions.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.4<\/strong>\u00a0Save for AYABANK, who act on our behalf, no third party who is not a party to these Terms and Conditions has a right to enforce any of the provisions in these Terms and Conditions.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.6<\/strong>\u00a0These Terms and Conditions are governed by English law and you agree to the exclusive jurisdiction of the courts of England and Wales.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Schedule 3: Confirmation of Payee<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">For the purposes of this Schedule, the following definitions shall apply:<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u201c<strong>CoP Operating Guide<\/strong>\u201d means the operating guide published by Pay.UK in force at the time of this Agreement and as updated from time to time;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u201c<strong>CoP Rules<\/strong>\u201d means the rules contained in the Confirmation of Payee Rulebook published by Pay.UK in force at the time of this Agreement and as updated from time to time;<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u201c<strong>Data Privacy Notice<\/strong>\u201d means the AYABANK privacy policy available online at\u00a0<a href=\"https:\/\/ayabank.us\/it\/privacy\/\">https:\/\/www.ayabank.us\/privacy-policy<\/a>, as updated from time to time; and<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u201c<strong>AYABANK CoP<\/strong>\u00a0<strong>Developer Guide<\/strong>\u201d means the documentation relating to CoP made available to Partner Platform in the AYABANK Developer Centre, as updated from time to time.<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Introduction<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">These CoP Terms and Conditions shall apply where Confirmation of Payee (\u201c<strong>CoP<\/strong>\u201d) is included within the AYABANK Products provided to you.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">These CoP Terms and Conditions, alongside the AYABANK Account Terms and Conditions form the agreement between AYABANK LLC and you and sets out the terms that apply to your use of CoP as defined below.<br \/><br \/><\/span><\/li><\/ul><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Compliance with Confirmation of Payee Rules<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">Where applicable, you will comply with all CoP Rules as they apply to CoP.<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The Introduced Client shall be responsible for ensuring that any authorised user who uses CoP complies with these terms and conditions and AYABANK Account Terms and Conditions.<br \/><br \/><\/span><\/li><\/ul><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Confirmation of Payee<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">CoP allows the account details of a payee to be checked with their payment service provider before a payment is instructed and made by the sender.<br \/><br \/><\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Outbound requests \u2013 Checking a payee\u2019s details before making a payment<\/strong><\/span><\/p><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK LLC enables access to the Application Programming Interface (<strong>API<\/strong>) used by AYABANK LLC to send requests to the payee\u2019s payment service provider in order to check that the details entered match the details of the person or business to be paid.<br \/><br \/><\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">When setting up a new payee for a payment (e.g., Faster Payment), you must provide:<\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">the payee\u2019s full name, account number and sort code; and<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">the type of account that will be paid (e.g., either Business or Personal).<br \/><br \/><\/span><\/li><\/ul><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK LLC will then send a request to the receiving payment service provider to check these details and provide the Partner Platform with a result within the API in line with the CoP Rules and AYABANK CoP Developer Guide. These results include but are not limited to:<\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">the account name is a match;<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">the account name is a close match; and<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">the account name is not a match.<br \/><br \/><\/span><\/li><\/ul><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">Partner Platform will then display results to you in accordance with the CoP Rules and the AYABANK CoP Developer Guide, as agreed with AYABANK LLC.<br \/><br \/><\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">It is acknowledged that, notwithstanding any results returned pursuant to clauses 3.4 and 3.5 above:<\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">the decision as to whether to proceed to payment or not remains with you. For the avoidance of doubt, if a payment is made by you and the money is ultimately sent to an incorrect account, AYABANK LLC may not be able to get the money back; and<br \/><br \/><\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK LLC will not be liable for any subsequent properly authorised and executed payment.<\/span><\/li><\/ul><\/li><\/ul><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong><br \/>Inbound requests \u2013 Receiving a payment<br \/><br \/><\/strong><\/span><\/p><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">AYABANK LLC intends to enable checks made by other participants of CoP against accounts held with it and respond to such requests from a payer\u2019s payment service provider in order to check that the details provided match that of the intended payee.<br \/><br \/><\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">The use of this service, when available, will be subject to FAQs and the Data Privacy Notice.<br \/><br \/><\/span><\/li><\/ul><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Fair usage<\/strong><\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">The use of CoP is subject to conditions contained in the CoP Rules, which include but are not limited to:<\/span><ul><li><span style=\"font-family: helvetica; font-size: 16px;\">CoP may only be used by you in anticipation of making a payment; and<\/span><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">the number of the requests by you shall not exceed limits included in the CoP Rules and determined by AYABANK LLC from time to time.<br \/><br \/><\/span><\/li><\/ul><\/li><li><span style=\"font-family: helvetica; font-size: 16px;\">For the avoidance of doubt, a breach of these fair usage provisions shall be a breach of these CoP Terms and Conditions which could result in the suspension or termination of this service.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Part C: \u2013 The AYABANK Account Terms and Conditions; Important information you need to know<br \/><br \/><\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">The AYABANK Account Terms and Conditions<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">Please read these Terms and Conditions carefully before you agree to use an Account or any related services provided by or through us.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">These Terms and Conditions, together with the Introduced Client Terms of Business constitute the entire agreement between AYABANK and you.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">By signing the AYABANK Account Terms and Conditions you accept the terms of the Agreement, or by agreeing to open an Account and\/or using our services, you accept these Terms and Conditions. If there is anything you do not understand, please contact Customer Services using the contact details provided to you by Partner Platform.<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>DEFINITIONS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Account<\/strong>\u00a0\u2013 The electronic money account, also known as AYABANK Account provided by us in accordance with these Terms and Conditions.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Account Information Service Provider\u00a0<\/strong>\u2013 means a third-party payment service provider who is authorised by or registered with the Financial Conduct Authority or another European regulator to provide online account information services, who, with your permission will be able to access certain online account information on one or more payment accounts held by you to give you a consolidated view of your payment accounts.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Account Limit\u00a0<\/strong>\u2013 any limit that applies in relation to your Account and\/or Card, such as account maximum balance, and limits on receiving and sending payments from your Account as referred in paragraph 2.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Account Manager \u2013\u00a0<\/strong>The individuals elected by the Account Owner to be responsible for the management of the Account, also known as an \u201cAuthorised User\u201d.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Account Owner\u00a0<\/strong>\u2013 The entity legally responsible for an Account.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Agreement<\/strong>\u00a0\u2013 The agreement for your Account made up of these Terms and Conditions, together with the Introduced Client Terms of Business which constitute the entire agreement between you and AYABANK.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Application Programming Interface (API) \u2013\u00a0<\/strong>means the interfaces provided by AYABANK to the Introduced Client (and the Partner Platform on the Introduced Client\u2019s behalf) to directly instruct Accounts via the Introduced Client\u2019s or the Partner Platform\u2019s own application.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>AML Policy \u2013<\/strong>\u00a0AYABANK\u2019s written policy on anti-money laundering and counter terrorist financing as may be amended from time to time by AYABANK.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Applicant \u2013\u00a0<\/strong>A customer of the Partner Platform who applies for AYABANK Products but is yet to be accepted by the AYABANK as an Introduced Client.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Available Balance<\/strong>\u00a0\u2013 The value of funds available on your Account.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Bacs Credit\u00a0<\/strong>\u2013 Means Bacs Direct Credit. A service enabling organisations to make payments to an account which takes 3 Business Days for the funds to be cleared.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Business Days<\/strong>\u00a0\u2013 Monday to Friday between the hours of 9am-5pm but does not include bank holidays, or public holidays in the United Kingdom.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Card<\/strong>\u00a0\u2013 means a Virtual Card or a Physical Card.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Cardholder\u00a0<\/strong>\u2013 means the individual authorised to use the Physical Card issued to you.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Card Scheme<\/strong>\u00a0-Mastercard and\/or Visa or such other payment network through which Card Transactions are processed as may be made available to you from time to time.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Card Transaction<\/strong>\u00a0\u2013means a Virtual Card Transaction or a Physical Card Transaction.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>CHAPS \u2013\u00a0<\/strong>the Clearing House Automated Payment System, a service enabling organisations to make same-day payments to an account within the UK, within the CHAPS operating days and times.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Chargeback<\/strong>\u00a0has the meaning given to it in Schedule 1 of the Introduced Client Terms of Business.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Confidential Information\u00a0<\/strong>\u2013 any information (whether or not recorded in documentary form, or stored on any magnetic or optical disk or memory) relating to: the business, products, affairs, strategy, contracts, customer relationships, commercial pipelines, business contacts, prospective customers, existing customers, business models, customer pricing, management systems, business methods, corporate plans, maturing new business opportunities, research and development projects, marketing and sales information, sales targets and statistics, discount structures, suppliers and potential suppliers, source codes, computer programs inventions, know-how, technical specifications and other technical information relating to products and services.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Customer Services<\/strong>\u00a0\u2013 The contact center for dealing with queries about your Account. Contact details for Customer Services can be obtained from the Partner Platform.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Data Protection Laws<\/strong>\u00a0\u2013 the following, to the extent they are applicable to a party: the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016\/679, the Electronic Communications Data Protection Directive 2002\/58\/EC, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and all applicable laws and regulations relating to processing of personal data and privacy (as amended or replaced from time to time), including where applicable the guidance and codes of practice issued by the Information Commissioner (in the United Kingdom) or other applicable supervisory authority;<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Direct Debit \u2013<\/strong>\u00a0a payment collected via UK Direct Debit scheme operated by Bacs from or to your Account.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Direct Debit Collection<\/strong>\u00a0\u2013 a payment collected to your Account via UK Direct Debit scheme on the basis of an instruction given by you to the payer\u2019s payment service provider.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Direct Debit Guarantee<\/strong>\u00a0\u2013 means the refund terms applicable to Direct Debit Mandates as set out on the direct debit form or direct debit confirmation provided to you by the payment recipient.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Direct Debit Mandate<\/strong>\u00a0\u2013 a payment collected from your Account via UK Direct Debit scheme on the basis of a mandate permitting someone else (recipient) to instruct us to transfer \u200emoney from your Account to that recipient.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Due Diligence Procedure \u2013\u00a0<\/strong>AYABANK\u2019s procedures for carrying out due diligence on Introduced Clients in order to comply with its policies and regulatory obligations.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong><br \/>Faster Payment \u2013\u00a0<\/strong>A service allowing you to make and receive electronic payments in the UK which is received by the recipient bank within 2 hours provided that the receiving organisation or bank is part of Faster Payments Scheme.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Fees \u2013 where<\/strong> relevant<strong>,\u00a0<\/strong>those fees payable by the Introduced Client.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Information\u00a0<\/strong>\u2013 Means any information related to the organisation, and any personal information related to Account Manager or the Cardholder.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Intellectual Property Rights \u2013\u00a0<\/strong>means without limitation, all patents (including models and inventions), trademarks, service marks, trade names, domain names, business names, copyrights, design rights, database rights, rights to or in computer software, know-how, trade secrets, rights to or in confidential information and all other intellectual property rights and rights or forms of protection of a similar nature or effect which may subsist anywhere in the world whether or not registered or capable of registration, together with all applications for registration of, and any licence to use, any of the foregoing and \u201cIntellectual Property\u201d shall be construed accordingly;<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Introduced Client<\/strong>\u00a0\u2013 Any client of AYABANK which has been introduced by the Partner Platform and whose account is operated by the Partner Platform based on instructions the Partner Platform receives from the Introduced Client (where relevant).<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Introduced Client Terms of Business<\/strong>\u00a0\u2013 The terms on which AYABANK provides AYABANK Products to the Introduced Client.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Merchant-<\/strong>\u00a0means a merchant authorised to accept Card Scheme-branded Cards.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>AYABANK \u2013\u00a0<\/strong>AYAINVEST LTD, a company registered in England and Wales with number 11516853 and whose registered office is at Scale Space, 58 Wood Lane, London, W12 7RZ.\u00a0 AYAINVEST LTD (FRN: 900699) is a registered agent of AYAINVEST LTD.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>AYABANK Account Terms and Conditions<\/strong>\u00a0\u2013 This agreement, between AYABANK LLC and the Introduced Client which governs the terms on which the Introduced Client may use its Account.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>AYABANK Products \u2013\u00a0<\/strong>those products, including but not limited to the Account as described by Partner Platform in the application process.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Online Portal\u00a0<\/strong>\u2013 means the interface provided by AYABANK for the Introduced Client to access via the public internet, subject to applicability based on the Introduced Client\u2019s relationship with the Partner Platform.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Payment Initiation Service Provider\u00a0<\/strong>\u2013 means a third-party payment service provider authorised by or registered with by the Financial Conduct Authority or another European regulator to provide an online service to initiate a Transaction at your request on your Account.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Partner Platform<\/strong>\u00a0\u2013 A third party that is permitted by AYABANK and AYABANK LLC to introduce and act on behalf of Introduced Clients, and permitted by you to act as an Authorised User.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Partner Platform Agreement<\/strong>\u00a0\u2013 an agreement between the Account Owner and the Partner Platform for the provision of various services, under the terms of which the Introduced Client wishes to open an Account with AYABANK to be used for the purpose and in accordance with the terms set out in the Partner Platform Agreement.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Physical Card\u00a0<\/strong>\u2013 means a physical card-based payment instrument issued by us to you which uses the Card Scheme payments network and \u200emay be used to make Physical Card Transactions. \u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Physical Card Transaction\u00a0<\/strong>\u2013 means the use of a Physical Card to make a payment to a Merchant.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Regulator \u2013\u00a0<\/strong>the Financial Conduct Authority, located at 12 Endeavour Square, London, E20 1JN or any authority, body or person having, or who has had, responsibility for the supervision or regulation of any regulated activities or other financial services in the United Kingdom.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>SEPA\u00a0<\/strong>\u2013 Single Euro Payments Area scheme, which allows payments to be made in euros within the EEA. \u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Transaction \u2013\u00a0<\/strong>any debit, credit or other adjustment to an Account that affects the balance of monies held in it, \u200eincluding a Virtual Card Transaction.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>TPP (Third Party Provider)\u00a0<\/strong>\u2013 means an Account Information Service Provider or a Payment Initiation Service Provider.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>we, us, our or AYABANK LLC<\/strong>\u00a0\u2013 AYAINVEST LTD, a company registered in England and Wales with number 09897919 and whose registered office is at Scale Space, 58 Wood Lane, London, W12 7RZ and who is regulated by the Financial Conduct Authority for issuance of electronic money under FRN 900573, or AYABANK acting on AYAINVEST LTD\u2019s behalf.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Virtual Card<\/strong>\u00a0\u2013 means a virtual card-based payment instrument consisting of (amongst other things) a unique 16-digit account number issued to you by us which uses the Card Scheme payments network and may be used to make Virtual Card Transactions.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Virtual Card Transaction<\/strong>\u00a0\u2013 means the use of a Virtual Card to make a payment to a Merchant.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>Website \u2013\u00a0<\/strong>means the customer portal that Introduced Clients can login to in order to use the AYABANK Products.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>you, your<\/strong>\u00a0\u2013 The Account Owner, also referred to as an Introduced Client.<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>ACCOUNT &amp; CARD LIMITS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>2.1\u00a0<\/strong>Limits may apply to the balance on your Account at any time, the maximum value of an individual payment Transaction, maximum Virtual Transaction value per Card\u200e, the maximum aggregate value of all payment Transactions made from your Account or Cards in a particular time period e.g., during any one Business Day and the maximum number of payment Transactions made from your Account over a particular timeframe.\u00a0 \u200e Your Cards may also have certain Card Transaction types disabled, such as cash withdrawals at an ATM.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>2.2\u00a0<\/strong>The limits and restrictions that apply to your Account and Card\u200e will be communicated to you during the Account set-up process and\/or before the Card is issued to you (as applicable).\u00a0 These limits may also change over time based on your Account and\/or Card\u200e usage; any such change will be communicated to you.\u00a0 You can check the limits at any time by contacting Customer Services. You should not make a payment Transaction request which exceeds such.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>2.3<\/strong>\u00a0From time to time a Card Transaction may be authorised which exceeds the limit or restriction applicable to your Account or \u200eCard, for example when it is used in an offline environment for example but not limited to payments for or on transport (purchases \u200eon a train, aeroplane, underground or toll payments). In such circumstance, a negative balance on your Account may occur.\u00a0 In this \u200ecase the process in paragraphs 5.13 to 5.15 inclusive will apply.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>2.4<\/strong>\u00a0Certain Merchants may require verification that the funds held on your Account will cover the Card Transaction amount and will \u200eplace a \u201cpre-authorisation\u201d on your Card. This amount will be unavailable to you until the Card Transaction is completed or released \u200eby the Merchant. The pre-authorisation allows the Merchant up to 30 days to claim and settle any funds owed to them from the \u200eCard. Examples include but are not limited to hotels and rental cars. If there are insufficient funds available on your Account, AYABANK \u200emust still make this settlement, which may result in a negative balance on your Account. In this case the process in paragraphs 5.13 \u200eto 5.15 inclusive will apply.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>2.5\u00a0<\/strong>To manage our risk, particularly with respect to money laundering, fraud or security concerns, we also apply internal controls, including limits, to certain types of payment. We change these as necessary but for security purposes, we do not disclose them.\u00a0<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>SCOPE OF THESE TERMS AND CONDITIONS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.1<\/strong>\u00a0Your Account is an electronic money account and the electronic money and any Card associated with it is issued to you by us. We are regulated by the Financial Conduct Authority for the issuance of electronic money (FRN 900573). Your rights and obligations relating to the use of this Account are subject to these Terms and Conditions between you and us.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.2<\/strong>\u00a0The types of Transactions enabled for your Account will be explained to you by the Partner Platform, or as subsequently \u200eenabled by us. The terms of these AYABANK Account Terms and Conditions applicable to specific Transactions or payment types (for example, \u200eCards) apply only to the extent that such Transactions or payment types are enabled for your Account.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.3<\/strong>\u00a0This Agreement is written and available only in English and we undertake to communicate with you in English regarding any aspect of your Account.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.4\u00a0<\/strong>You agree that we or the Partner Platform may communicate with you by e-mail or telephone for issuing any notices or information about your Account and therefore it is important that you ensure you keep your e-mail address and mobile phone number updated.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>3.5<\/strong>\u00a0You can request a copy of these Terms and Conditions at any time by contacting Customer Services.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>OPENING YOUR ACCOUNT<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>4.1<\/strong>\u00a0Your Account will be opened on your behalf by the Partner Platform.\u00a0 You may only hold an Account so long as you remain an approved client of the Partner Platform that provided you with your account details.<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>USING THE ACCOUNT<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.1\u00a0<\/strong>Your Account can receive bank transfers and other payment types as added and notified to you by AYABANK from time to time. Subject to paragraph 5.3, we will credit your Account when we receive the funds which could be up to three Business Days after the payment being instructed, depending on how the payment was sent.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.2\u00a0<\/strong>Your Account can also receive internal transfers from other Accounts owned or controlled by the Partner Platform, which apply instantly.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.3\u00a0<\/strong>An incoming payment will not be credited to your Account if:<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.3.1\u00a0<\/strong>the Account has reached the Account Limits; or<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.3.2<\/strong>\u00a0the Account is inactive or blocked or terminated; or<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.3.3<\/strong>\u00a0the sender has provided incorrect\/invalid Account Details for your Account; or<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.3.4<\/strong>\u00a0we suspect the payment to be fraudulent.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.4<\/strong>\u00a0If we are unable to credit your Account for any of the reasons in paragraph 5.3 then the funds may be sent back to the sender without a prior notification to you.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.5<\/strong>\u00a0Your Account can make payments out to external bank accounts via Faster Payments, SEPA and other methods as added and notified to you by the Partner Platform from time to time.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.6<\/strong>\u00a0Your Account will be configured and operated by the Partner Platform.\u00a0 You agree that AYABANK and we may take instructions from the Partner Platform regarding the operation of your Account, including the creation of beneficiaries and instruction of payments, on your behalf.\u00a0 We and AYABANK have no liability for actions taken by the Partner Platform.\u00a0 If you disagree with any actions taken by the Partner Platform these should be discussed with the Partner Platform. We are also authorised to take instructions from any other Account Manager (where different from Partner Platform) and, with respect to Physical Card Transactions, from the \u200eCardholder. You are responsible for all actions of the Account Manager and any Cardholder in relation to the Account and\/or \u200eCard(s).\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.7 Where<\/strong> Cards are made available to you, your Account can be used to fund Card Transactions. You or your Account Manager or Partner Platform can request a Virtual Card or a Physical Card to be \u200eissued to you via the Online \u200ePortal or AYABANK API. The value of the Virtual Card Transaction, together with any applicable fees and \u200echarges, will be deducted from \u200eyour Account once we receive the authorisation request from the Merchant.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>5.8<\/strong><strong>\u200e<\/strong>\u00a0If the Card Transaction is made in a currency other than the currency the Card is denominated in, the \u200eCard \u200eTransaction will be converted to the currency of the Card by the relevant Card Scheme at a rate set by it on the day we receive details of the \u200eCard Transaction. The exchange rate varies throughout the day and is not set by us.\u200e \u200e\u200eYou can check the relevant Card Scheme rate as follows.\u200e<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">Mastercard Card Scheme rate at: https:\/\/www.mastercard.co.uk\/en-gb\/consumers\/get-support\/convert-currency.html;\u200e<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">VISA Card Scheme rate at: https:\/\/www.visa.co.uk\/support\/consumer\/travel-support\/exchange-rate-calculator.html.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.9<\/strong>\u00a0A Transaction is deemed to be authorised by you:<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.9.1<\/strong> when you or your Account Manager or Partner Platform enters the security information on the AYABANK Online Portal to confirm a Transaction is authorised, or when it is instructed via the AYABANK API with the relevant security credentials;<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.9.2<\/strong> when you or your Account Manager or Partner Platform submits a request for a creation of a Virtual Card via the Online Portal or AYABANK API, you shall \u200ebe deemed to have \u200e\u200eauthorised any subsequent Virtual Card Transaction made using such Virtual Card up to the authorisation value \u200especified \u200ewhen creating the request for creation of the Virtual Card;\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>5.9.3<\/strong>\u200e when you or the Cardholder (i) enter a PIN or provide any other security credentials;\u200e (ii) sign a sales voucher;\u200e (iii) provide the \u200ePhysical Card details and\/or provide any other details as requested; (iv) wave\/swipe the Physical Card over a card reader; or (v) \u200einsert the Physical Card into a card device or an ATM;\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.9.4 when<\/strong> you give instructions through a third party (such as the recipient of a Direct Debit Mandate or a \u200ePayment Initiation \u200eService Provider)\u200e.\u200e<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">Once the Transaction is confirmed, we cannot revoke the Transaction save for in those circumstances set out in paragraph 5.10 below.\u00a0\u00a0\u00a0<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.10\u00a0<\/strong>You can cancel any Transaction which is agreed to take place on a date later than the date you authorised it, provided that you give us notice to cancel no later than close of business on the Business Day before the Transaction was due to take place;<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.11\u00a0<\/strong>Cancelling a Direct Debit Mandate with us will not cancel \u200ethe agreement with the organisation you are paying. It is your responsibility to tell the organisation collecting \u200ethe payment about the changes to your instructions.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u200e<\/strong><strong>5.12<\/strong>\u00a0If for any reason whatsoever, a negative balance arises because a Transaction is completed when there are not enough funds on \u200eyour Account for that Transaction, you shall reimburse the negative balance amount immediately, unless circumstances described in \u200esections 5.13 and 5.14 apply. You agree that once we make this negative balance known to you, we will charge you the amount of \u200enegative balance and you must repay it immediately. We may charge the amount of the negative balance against any funds on your \u200eAccount, including any subsequently loaded funds. Until we are reimbursed this negative balance amount, we may arrange for your \u200eAccount, including Card(s) to be suspended. We may also report the negative balance to credit reference agencies.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>5.13<\/strong>\u00a0Where a negative balance arises because of an error on the part of a Merchant where the Card Transaction occurred, we will \u200eseek to recover the negative balance amount from the Merchant.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>5.14\u00a0<\/strong>Where a negative balance arises because of an error on the part of the recipient of the payment or us, we will seek to recover \u200ethe negative balance amount from the person who made the error.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.15\u00a0<\/strong>The Available Balance on your Account will not earn any interest.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.16<\/strong>\u00a0You can check the balance and Transaction history of your Account at any time via the interface provided to you by the Partner Platform or by contacting Customer Services, or the Online Portal if you have relevant access details.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>5.17<\/strong>\u00a0You will be provided with a monthly statement free of charge setting out information relating to individual payment Transactions by the Partner Platform or us (using the details we have associated with your Account).<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>THIRD PARTY ACCESS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>6.1<\/strong>\u00a0You can instruct a TPP to access information on your Account or initiate certain Transactions from your Account provided such TPP has identified itself to us and it has acted in accordance with the relevant regulatory requirements. We will treat any instruction from an TPP as if it was from you or an Account Manager.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>6.2\u00a0<\/strong>We may deny a TPP access to your Account if we are concerned about unauthorised or fraudulent access by that TPP. setting out the reason for such denial.\u00a0\u00a0 Before doing so, we will tell you that we intend to deny access and give our reasons for doing so, unless it is not reasonably practicable, in which case we will immediately inform you afterwards. In either case, we will tell you in the manner in which we consider most appropriate in the circumstances. We will not tell you if doing so would compromise our security measures or would otherwise be unlawful.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>6.3<\/strong>\u00a0If you have provided consent to a TPP to access the data in your Account to enable them to provide account information services to you or initiate Transactions on your behalf, you consent to us sharing your information with the TPP as is reasonably required for them to provide their services to you.\u00a0 You must let us know if you withdraw this permission and we recommend you let the TPP know.\u00a0 On notification from you, we will not provide such TPP access to your Account or the data in it.\u00a0<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>CLOSING YOUR ACCOUNT<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.1<\/strong>\u00a0You may close your Account by contacting Customer Services.\u00a0 Please refer to your contract with the Partner Platform for any terms relating to your need to maintain your Account.\u00a0<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.2<\/strong>\u00a0The Account will be closed if the Partner Platform instructs us to close your Account (in which case the Partner Platform will inform you of this instruction).<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.3<\/strong> On termination of the Agreement for any reason, these Terms and Conditions will automatically terminate, and your Account will \u200ebe closed and any Cards issued to you will be cancelled.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>7.4\u00a0<\/strong>Any Available Balance remaining on the Account after Account closure will be transferred to your nominated bank account via Faster Payments or SEPA (as relevant)\u200e based on instructions to us from the Partner Platform.\u00a0 If for any reason this is not possible, such Available Balance will remain yours for a period of six years from the date of Account closure. Within this period, you may at any time request a refund by contacting Customer Services. You will not have any access to your Account and we will not return any funds remaining on the Account after six years from the date of Account closure and this Agreement will terminate.<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>YOUR LIABILITY AND AUTHORISATIONS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.1<\/strong>\u00a0You are responsible for understanding and complying with the Agreement including these Terms and Conditions.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.2<\/strong>\u00a0We may at any time suspend, restrict or refuse to authorise any use of your Account and\/or Cards (including cancelling Card(s)) or refuse to process your instructions or authorise any particular Transaction where:<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>8.2.1<\/strong>\u200e we are concerned about the security of or access to your Account and\/or your Card;\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>8.2.2<\/strong> we know or suspect that that your Account and\/or Card is being used in an unauthorised or fraudulent manner;\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>8.2.3<\/strong> we need to do so in order to comply with the law or otherwise for regulatory or crime prevention purposes;\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>8.2.4\u00a0<\/strong>the Transaction would breach the limits applicable to your Account and\/or Card;\u00a0<br \/><br \/><strong>8.2.5<\/strong>\u00a0you, the Account Manager or the Cardholder breach an important part of these Terms and Conditions, or repeatedly breach any term in this Agreement and \u200efail to resolve the matter in a timely manner.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.3\u00a0<\/strong>If we cancel, suspend or restrict your Account and\/or Card(s), or otherwise refuse to execute a payment order to or to initiate a Transaction, we will, without undue delay and provided we are legally permitted to do so, notify you or the Partner Platform of the refusal, suspension or cancellation (as applicable).\u00a0 If possible, we will provide the reasons for the refusal to execute the Transaction and\/or suspending the use of your Account and\/or Card and where those reasons relate to factual matters, the procedure of rectifying any factual errors that led to the refusal.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.4<\/strong>\u00a0You or the Account Manager or the Cardholder must not:<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.4.1<\/strong> allow another person to use security information related to the Account and\/or Cards,<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.4.2<\/strong> write down password(s) or any security information unless this is done in a way that would make it impossible for anyone else to recognise any of that information, or<br \/><\/span><br \/><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.4.3<\/strong> disclose passwords or any security information, or otherwise make them available to any other person, whether verbally or by entering them in a way that allows them to be observed by others.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.4<\/strong>\u00a0You must take all reasonable steps to keep your Account and password(s) and any other security-related details safe at all times.\u00a0 If you visit a website or receive a message that asks for your password, other than the AYABANK website, this should be reported to us.\u00a0 If you are in doubt whether a website is genuine, you should contact Customer Services.\u00a0 If you have any indication that your Account, password or other security information has been compromised, you must immediately change your password and notify us as soon as possible<sup>.<br \/><br \/><\/sup><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.5<\/strong>\u00a0You will be liable for all Transactions that take place as a result of you, the Account Manager or the Cardholder acting fraudulently or failing to comply with these Terms and Conditions with intent or gross negligence. Any such Transactions and any fees and charges relating to such Transactions will be deducted from the Available Balance on your Account.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.6<\/strong>\u00a0You will be liable for all Transactions that the Partner Platform, any other Account Manager makes on your behalf or the Cardholder makes as per this Agreement, along with those made by a TPP authorised by you to initiate a Transaction.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.7<\/strong>\u00a0You will be liable for all unauthorised Transactions that arise from the use of lost or stolen Physical Cards, the Account or Card security information such as but not limited to the Online Portal log in details and API security details, Card number and CVV if you, the Account Manager, or the Cardholder fail to keep the security features of the Account and\/or Cards safe.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.8<\/strong>\u00a0It is your responsibility to keep us updated of changes to your Information, including e-mail address and mobile numbers. Failure to do so may result in us being unable to contact you regarding your Account or to let you know about changes to these Terms and Conditions.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.9\u00a0<\/strong>If you request to recall a Transaction due to an error or mistake caused other than by AYABANK, we reserve the right to charge you (i) a handling fee of \u00a325 per recall and (ii) any fee payable by AYABANK to a third-party bank or institution for handling the recall.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>8.10<\/strong>\u00a0You agree to indemnify and hold harmless, us, AYABANK and our distributors, partners, agents, sponsors, and service providers and their group companies from and against the costs of any legal action taken to enforce this Agreement, including these Terms and Conditions and\/or any breach of these Terms and Conditions by you.<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>DISPUTES AND INCORRECT TRANSACTIONS<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.1<\/strong>\u00a0If you (or an Account Manager or Cardholder) have a reason to believe that (i) a Transaction on your Account was unauthorised or was made incorrectly, (ii) a Physical Card is lost or stolen; or (iii) someone else (other than TPP) knows the security credentials or otherwise has \u200eunauthorised access to your Account and\/or Card,\u200e you must inform us immediately by contacting Customer Services. After you notify us, we will replace a lost, stolen or misappropriated Physical Card and\/or security credentials, as appropriate.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>9.2<\/strong>\u00a0We will investigate your claim for a refund of unauthorised or incorrectly executed Transactions, provided at all times that you \u200ehave notified us without undue delay of becoming aware of such incorrectly executed or \u200eunauthorised Transaction and in any case \u200ewithin the timeframes required by the Card Scheme rules if the incorrect Transaction relates to a Card \u200eTransaction and for \u200eall other Transactions within 13 months of the date of the relevant Transaction\u200e. We will not be liable for any unauthorised or incorrectly executed Transactions notified to us after this \u200eperiod.\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.3<\/strong>\u00a0If you dispute a Transaction:<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.3.1<\/strong>\u00a0subject to 9.3.2 and 9.3.3 we will immediately refund the amount to your Account to the position it would have been in if the unauthorised Transaction had not taken place. We will have no further liability to you. If we subsequently discover that you were not entitled to a refund, we shall treat the refund as a mistake and be entitled to reapply the Transaction.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.3.2<\/strong>\u00a0if there are reasonable grounds for thinking that you may not be entitled to a refund (based on the evidence available to us at the time you report the unauthorised Transaction), we may investigate before giving you a refund and we will provide you with our supporting evidence if we believe you are not entitled to the refund;<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.3.3<\/strong>\u00a0if the Transaction was initiated through a TPP, it is for the TPP to prove that, the Transaction was authenticated, accurately recorded and not affected by a technical breakdown or other deficiency linked to the TPP\u2019s payment initiation service; and<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>9.3.4<\/strong><strong>\u200e<\/strong> if we make an error on a Transaction made to someone else through the Direct Debit \u200escheme, we will refund you in \u200eaccordance with the Direct Debit Guarantee\u200e.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.4.\u00a0<\/strong>If an incorrect Transaction is paid into your Account that should not have, we will, where possible, immediately send the funds back to the bank acting for the person from whose account the Transaction was made. In such circumstance you agree to return the funds to us and provide such assistance that we require in recovering the amount from you.\u00a0\u00a0 If we cannot recover the funds, we are required to provide sufficient details about you and the incorrect payment to the bank or institution that sent the payment to enable them to recover the funds.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.5<\/strong>\u00a0You will be liable for all Transactions made from your Account if you (or the Account Manager or the Cardholder) have acted fraudulently or have failed with gross negligence:<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.5.1<\/strong><strong>\u200e<\/strong> to keep the security credentials used to access or use your Account and\/or Card safe and secure or otherwise failed to \u200ecomply with these \u200eTerms and Conditions in relation to the safety of your Account and\/or Card; or\u200e<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u200e<strong>9.5.2<\/strong>\u200e failed to notify us in accordance with 9.1 above\u200e.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.6<\/strong>\u00a0You may be entitled to a refund where a Transaction from your account which was initiated by payee provided that:<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.6.1<\/strong> the authorisation did not specify the exact amount;<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.6.2<\/strong> the amount of Transaction exceeded the amount you could reasonably have expected (taking into your previous spending pattern and other relevant circumstances). We may ask you to provide such information as is reasonably necessary for us to determine if this is correct; and<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.6.3<\/strong> you asked for a refund within 8 weeks of the date the Transaction was debited to your Account.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">In such circumstances we will refund you within 10 Business Days of receiving your claim for a refund or, where applicable, within 10 Business Days of receiving any further information we requested \u2013 or we will provide you with reasons for refusing the refund.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>9.7<\/strong>\u00a0If you want a refund for a Transaction made using the Direct Debit scheme, the Direct Debit Guarantee will apply instead of the terms in 9.6 above.<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>VARIATION<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.1<\/strong>\u00a0We may change these Terms and Conditions by providing you with at least two months\u2019 prior notice by e-mail (provided you have supplied us with an up-to-date e-mail address).<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.2<\/strong>\u00a0If you do not agree with the changes to the Terms and Conditions, you may at any time within the two months\u2019 notice period notify us and these Terms and Conditions will be terminated and your Account closed. If you do not notify us to the contrary during this period then you will be deemed to have accepted the change and it will apply to you when it comes into force.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>10.3<\/strong>\u00a0If any part of these Terms and Conditions are inconsistent with any legal requirements then we will not rely on that part but treat it as if it did actually reflect the relevant legal requirement. If we need to make operational changes before, we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably practical.<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>TERMINATION OR SUSPENSION<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>11.1<\/strong>\u00a0We can terminate your Account at any time if we give you two months\u2019 notice and transfer any Available Balance at the time to your nominated bank account without a charge.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>11.2<\/strong>\u00a0We can suspend or terminate your Account at any time with immediate effect (and until your default has been remedied or the Agreement terminated) without any prior notice to you if:<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>11.2.1<\/strong>\u00a0we discover any of the Information that we hold for you is false, misleading or materially incorrect; or<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>11.2.2<\/strong>\u00a0if you, the Account Manager, the Cardholder or a third party has engaged in fraudulent activity, money laundering, terrorism, terrorism financing or other illegal activity in connection with your Account or we have reasonable suspicions in respect of the same; or<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>11.2.3<\/strong>\u00a0if you have reached your Account Limit;<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>11.2.4<\/strong>\u00a0you or the Account Manager have breached these Terms and Conditions; or<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>11.2.5<\/strong>\u00a0we are required to do so under any applicable law or regulation or at the direction of any regulatory, law enforcement or other competent authority.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>11.3<\/strong>\u00a0In the event that we do suspend or terminate your Account then if we are able to do so, we will tell you in advance otherwise we will let you know immediately afterwards (to the extent we are permitted by law).<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>OUR LIABILITY<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.1<\/strong>\u00a0Our liability and the liability of our agents in connection with this these Terms and Conditions (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) shall be subject to the following exclusions and limitations:<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.1.1<\/strong>\u00a0Neither we, nor our agents shall be liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, a lack of funds;<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.1.2<\/strong>\u00a0Neither we, nor our agents shall be liable for any loss of profits, loss of business, or any indirect, consequential, special or punitive losses;<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.1.3<\/strong>\u00a0where sums are incorrectly deducted from your Available Balance due to our default, our liability and that of our agents shall be limited to payment to you of an equivalent amount to that which was incorrectly deducted from your Available Balance;<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.1.4<\/strong>\u00a0in all other circumstances of our default, our liability and that of our agents jointly will be limited to transferring any Available Balance to your nominated bank account.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.2\u00a0<\/strong>In circumstances where sums are incorrectly deducted from your Available Balance due to our fault, if we require your support to enable us to recover the incorrect deduction, you agree to provide us and our agents with all assistance that we reasonably require.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.3<\/strong>\u00a0Nothing in these Terms and Conditions shall exclude or limit our liability or that of our agents for death or personal injury resulting from our negligence or fraud.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.4<\/strong>\u00a0To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>12.5<\/strong>\u00a0The above exclusions and limitations set out in this paragraph shall apply to any liability of our affiliates and other suppliers, contractors, agents or distributors and any of their respective affiliates (if any), to you, which may arise in connection with these Terms and Conditions.<br \/><br \/><\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>YOUR INFORMATION<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>13.1\u00a0<\/strong>Some personal data will be necessary for us to provide you with the Account and services under this Agreement. AYABANK LLC is a Data Controller and shall only use your personal data for this purpose. Please see the Privacy Policy (please contact Customer Services for details of where to access this) for full details on the personal data that we and AYAINVEST LTD hold, how we will use it and how we will keep it safe. AYABANK will at all times comply with Data Protection Laws.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>13.2\u00a0<\/strong>We will retain details of individual transactions for six years from the date on which the particular transaction was completed. We will maintain all other records for six years from which we have ceased to provide you with any product or service<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>13.3<\/strong>\u00a0You must update any changes to your Information by contacting Customer Services.<br \/><br \/><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>13.4<\/strong>\u00a0If we discover that the Information, we hold about you is incorrect, we may have to suspend or cancel your Account until we can establish the correct Information, in order to protect us both.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>13.5<\/strong>\u00a0If you or the Account Manager allow or give consent to an Authorised Third-Party Provider to access your Account to provide their services, you should know that we have no control over how an Authorised Third-Party Provider will use your information nor will we be liable for any loss of information after an Authorised Third-Party Provider have access to your information.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>COMPLAINTS PROCEDURE<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>14.1<\/strong>\u00a0Complaints regarding any element of the service provided by us can be sent to Customer Services.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>14.2<\/strong>\u00a0All complaints will be subject to our complaint\u2019s procedure. We will provide you with a copy of our complaint\u2019s procedure upon request and, if we receive a complaint from you, a copy of our complaint\u2019s procedure will automatically be posted or emailed to you.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>\u00a0<\/strong><\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>14.3\u00a0<\/strong>In most cases we will provide a full response by email to your complaint within fifteen Business Days after the date we receive your complaint.\u00a0 In exceptional circumstances where we are unable to respond in full to your complaint, we will inform you of this giving our reasons for the delay and the timeframe within which you will receive a full reply, which in any event shall be within thirty-five Business Days of the date we received your complaint.\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>14.4<\/strong>\u00a0If we fail to resolve your complaint to your satisfaction you may refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0800 023 4567). Details of the service offered by the Financial Ombudsman Service are available at www.financial-ombudsman.org.uk.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>GENERAL<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.1<\/strong>\u00a0Any delay or failure to exercise any right or remedy under these Terms and Conditions by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.2<\/strong>\u00a0If any provision of these Terms and Conditions is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.3<\/strong>\u00a0You may not assign or transfer any of your rights and\/or benefits under these Terms and Conditions and you shall be the sole party to the contract between us. You will remain liable until the Account issued to you is terminated. We may assign our rights and benefits at any time without prior written notice to you. We may subcontract any of our obligations under these Terms and Conditions.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.4<\/strong>\u00a0Save for AYABANK, who acts on our behalf, no third party who is not a party to these Terms and Conditions has a right to enforce any of the provisions in these Terms and Conditions and the Contracts (Rights of Third Parties) Act 1999 shall not apply.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.5<\/strong>\u00a0These Terms and Conditions contain the information set out in Schedule 2 of the Payment Service Regulations 2017 and you can obtain a copy of this Agreement at any time by contacting Customer Services.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.6<\/strong>\u00a0These Terms and Conditions are governed by English law and you agree to the exclusive jurisdiction of the courts of England and Wales.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>15.7<\/strong>\u00a0The Financial Services Compensation Scheme is not applicable for this Account. No other compensation schemes exist to cover losses claimed in connection with your Account. As a responsible e-money issuer, we will ensure that once we have received your funds they are deposited in a safeguarded account in accordance with our legal obligations. In the event that we become insolvent funds that are safeguarded by us are protected against the claims made by our creditors.<\/span><\/p><p><span style=\"font-family: helvetica; font-size: 16px;\">\u00a0<\/span><\/p><ol><li><span style=\"font-family: helvetica; font-size: 16px;\"><strong>CONTACTING CUSTOMER SERVICES<\/strong><\/span><\/li><\/ol><p><span style=\"font-family: helvetica; font-size: 16px;\"><strong>16.1<\/strong>\u00a0Customer Services are provided by the Partner Platform. The details shall be provided by the Partner Platform.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>October 21, 2022 Terms &#038; Conditions SERVICE SERVICE INTRODUCED CLIENT SCHEDULE AYABANK INTRODUCED CLIENT TERMS OF BUSINESS BACKGROUND \u00a0 AYABANK is a provider of AYABANK Products (as described to you by Partner Platform), which includes the provision of an electronic money account for businesses and associated payment services. The electronic money account is provided by&hellip; <a class=\"more-link\" href=\"https:\/\/ayabank.us\/it\/terms-conditions\/\">Continua a leggere <span class=\"screen-reader-text\">Terms &#038; Conditions<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1333","page","type-page","status-publish","hentry","entry"],"zion_builder_status":false,"_links":{"self":[{"href":"https:\/\/ayabank.us\/it\/wp-json\/wp\/v2\/pages\/1333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ayabank.us\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ayabank.us\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ayabank.us\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ayabank.us\/it\/wp-json\/wp\/v2\/comments?post=1333"}],"version-history":[{"count":24,"href":"https:\/\/ayabank.us\/it\/wp-json\/wp\/v2\/pages\/1333\/revisions"}],"predecessor-version":[{"id":2601,"href":"https:\/\/ayabank.us\/it\/wp-json\/wp\/v2\/pages\/1333\/revisions\/2601"}],"wp:attachment":[{"href":"https:\/\/ayabank.us\/it\/wp-json\/wp\/v2\/media?parent=1333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}